De-escalation: Connecting in a Crisis

Quickly establish connection and empathy in a crisis to calm the situation


De-escalating a crisis is a very difficult skill set and starts with the helper calming themselves and maintaining their composure as they move toward the situation. Fear elicits a threat response in both the upset person and the one trying to help. This means that without specific strategies it is common for the worker to worsen the situation as they simply react to the “noise” of the situation. This class examines how the brain reacts to crises and what verbal and nonverbal communication is helpful in guiding the other person quickly back to their “thinking brain” so that both parties can collaborate on what to do next.

Learning Objectives

  • Distinguish de-escalation from problem solving

  • Develop a paradigm for understanding the de-escalation process

  • Improve the key elements of nonverbal communication

  • Remove reactive verbal responses that escalate situations

  • Use a reflective verbal toolbox in place of reacting

  • Set reasonable limits without issuing threats

Board Accreditation

As these courses are conducted via our live, interactive platform, the following boards approve these the same as in person classes:

MN Board of Social Work
     2.0 CEUs   (CEP-275)                                                                                  

MN Board of Behavioral Health and Therapy
     LADC: 2.0 CEUs (2020.CE.ADC.047)
     LPC/LPCC: 2.0 CEUs (2020.CE.082)

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