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Masks Up! Seeking Voluntary Compliance amid Covid-19

Setting limits and de-escalate while enforcing Covid-19 precautions

Description

How to establish connection and agreement while communicating Covid-19 rules and regulations with customers. Develop tools for working to prevent escalation and, if needed, de-escalate situations.

Learning Objectives

  • Develop a paradigm for understanding the de-escalation process
  • Practice non-confrontational ways to enforce rules and set limits  
  • Improve key elements of nonverbal communication
  • Remove reactive verbal responses that escalate situations
  • Use a reflective verbal toolbox

Board Accreditation

MN Board of Social Work
     1.0 CEU   (CEP-275)

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