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Advanced De-escalation

Practicing the skills


In this class we practice the Pause, Listen, Respond skills from the foundational class. In addition, this session takes learners into areas where advanced understanding and application of the skills is required to safely navigate the situation including: working with groups of people, people who are intoxicated, or in a state of shutdown. The session explores what to do when de-escalation is not working, including calling for help and working effectively and with public safety professionals and coworkers. The session concludes with notes on follow up and debriefing for staff who are stressed by a difficult incident.  

Learning Objectives

(Learners will be able to) 

  • Practice verbal responding skills
  • Work safely with hypo-arousal and intoxicated individuals 
  • De-escalate groups of people
  • Work effectively with coworkers, public safety professionals, and other community partners

Board Accreditation

MN Board of Social Work

2.0 CEUs (CEP-275)                                                                                  

MN Board of Nursing

This activity has been designed to meet the Minnesota Board of Nursing continuing education requirements. However, the nurse is responsible for determining whether this activity meets the requirements for acceptable continuing education.

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