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De-escalation: Core Skills

Pause, Listen, Respond

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Description

The threat of violence can elicit a stress response in the helper as well as the upset person. De-escalation starts with calming oneself and maintaining composure while moving toward the situation. Without specific strategies it is common for the helper to inadvertently worsen the situation as they react to the situation. This class introduces and practices core skills for responding to what’s happening and connecting with the upset person.

Learning Objectives

  • Examine strategies to ground and reorient in a stressful situation

  • Identify the person’s need and specific concern

  • Describe and practice responding strategies

  • Set limits to obtain voluntary compliance

Board Accreditation

MN Board of Social Work

2.0 CEUs                                                                             

MN Board of Behavioral Health and Therapy

LADC: 2.0 CEUs 
LPC/LPCC: 2.0 CEUs 

MN Board of Nursing

This activity has been designed to meet the Minnesota Board of Nursing continuing education requirements. However, the nurse is responsible for determining whether this activity meets the requirements for acceptable continuing education.

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