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Crisis Management: Mental Health Awareness and De-escalation


Traumatic experiences can change people’s brain and health development, which in turn increases the risk of developing disease states in later life; it also increases the prevalence of mental illness. Since it affects early development, it also affects how a person learns to build and maintain relationships with other people, including landlords and property managers. As such, de-escalating crises is a very difficult skill set. Without specific strategies it is common for the housing professional to inadvertently worsen the situation as they react to the “noise” of the situation.

Learning Objectives

  • Review Trauma paradigm: Understanding tenants’ situations

  • Practice a de-escalation model

    • Stop: Introduce tips to get oneself calm

    • Listen: Identify the need or concern

    • Respond: Verbal de-escalation strategies to build cooperation

Board Accreditation

MN Board of Social Work
     4.0 CEUs   (CEP-275)