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Pause, Listen, Respond
De-escalating a mental health crisis is a very difficult skill set and starts with the worker calming themselves and maintaining their composure as they move toward the situation. Fear elicits a threat response in both the upset person and the one trying to help. This means that without specific strategies it is common for the worker to inadvertently worsen the situation as they react to the “noise” of the situation.
Examine strategies to ground and reorient oneself in a stressful situation
Identify the person’s need and specific concern
MN Board of Social Work
1.5 CEUs (CEP-275)