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Difficult Conversations with Staff

Manage emotions and focus on a solution


We avoid difficult conversations because we don’t feel prepared for them. It makes sense to avoid something that’s difficult, but the delay could mean the problem situation growing rather than going away. In this session we review steps to make a potentially difficult conversation with a supervisee go according to plan with a direction, and desired outcomes.

Learning Objectives

  • Recognizing what makes a conversation difficult

  • Preparing yourself

  • Separating issues from personalities

  • Developing a strategy not a script

  • Clarifying your position without minimizing theirs

  • Following up and following through

Board Accreditation

MN Board of Social Work

2.0 CEUs (CEP-275)

MN Board of Nursing

This activity has been designed to meet the Minnesota Board of Nursing continuing education requirements. However, the nurse is responsible for determining whether this activity meets the requirements for acceptable continuing education.