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Manage emotions and focus on a solution
We avoid difficult conversations because we don’t feel prepared for them. It makes sense to avoid something that’s difficult, but the delay could mean the problem situation growing rather than going away. In this session we review steps to make a potentially difficult conversation with a supervisee go according to plan with a direction, and desired outcomes.
Recognizing what makes a conversation difficult
Separating issues from personalities
Developing a strategy not a script
Clarifying your position without minimizing theirs
Following up and following through
MN Board of Social Work
2.0 CEUs (CEP-275)
MN Board of Nursing
This activity has been designed to meet the Minnesota Board of Nursing continuing education requirements. However, the nurse is responsible for determining whether this activity meets the requirements for acceptable continuing education.