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Crisis De-escalation

Responding, not reacting in tense situations

Description

De-escalating a crisis is a very difficult skill set and starts with the helper calming themselves and maintaining their composure as they move toward the situation. Fear elicits a threat response in both the upset person and the one trying to help. This means that without specific strategies it is common for the worker to worsen the situation as they simply react to the “noise” of the situation. This class examines how the brain reacts to crises and what verbal and nonverbal communication is helpful in guiding the other person quickly back to their “thinking brain” so that both parties can collaborate on what to do next. We guide participants through the “Six A’s” of de-escalation, Assessing, Approaching, Asking, presenting Alternatives, Allying, and Appreciating the person.

 

Learning Objectives

  • Assessing the situation, your response, and program expectations

  • Approaching the situation, including nonverbal communication

  • Asking for compliance without confrontation

  • Presenting alternatives, not threats

  • Verbal strategies to forming an alliance

  • Appreciating the person

 

Board Accreditation

MN Board of Social Work
     2.0 CEUs   (CEP-275)                                                                                  

MN Board of Behavioral Health and Therapy
     LADC: 2.0 CEUs (2021.CE.ADC.011)
     LPC/LPCC: 2.0 CEUs (2021.CE.021)

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