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Managing Conflict


Conflict management is the use of processes, tools, and skills to find creative and respectful ways to manage disagreements and disputes. Managers typically spend about one fourth of their time dealing with conflict so by better understanding the roots of conflict and the different options available for resolution, they can lead more effectively. The process of learning begins with identifying one’s default conflict style and the types of conflict that are occurring while moving to preparing a response with the aim of a resolution.

Learning Objectives

Leaders will develop skills for effectively managing interpersonal conflict and creating healthy productive work environments by: 

  • Developing an understanding of different types of workplace conflicts
  • Identifying the different types of conflict management styles 
  • Creating a systematic approach to conflict resolution

Board Accreditation

MN Board of Social Work

3.0 CEUs (CEP-275)

MN Board of Nursing

This activity has been designed to meet the Minnesota Board of Nursing continuing education requirements. However, the nurse is responsible for determining whether this activity meets the requirements for acceptable continuing education.

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