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Pause, Listen, Respond


De-escalating a mental health crisis is a very difficult skill set and starts with the worker calming themselves and maintaining their composure as they move toward the situation. Fear elicits a threat response in both the upset person and the one trying to help. This means that without specific strategies it is common for the worker to inadvertently worsen the situation as they react to the “noise” of the situation.

Learning Objectives

  • Practice a de-escalation model

    • Pause: Introduce tips to get oneself calm

    • Listen: Identify the need or concern

    • Respond: Verbal de-escalation strategies to build cooperation

Board Accreditation

MN Board of Social Work
     2.0 CEUs   (CEP-275)                                                                                  

MN Board of Behavioral Health and Therapy
     LADC: 2.0 CEUs (2021.CE.ADC.011)
     LPC/LPCC: 2.0 CEUs (2021.CE.021)


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