Today’s work environment requires collaborating with more than just the clients with whom you work. To provide effective support services, a team is needed to fully address the participant’s situation (housing, medical care, mental health, substance use, behaviors, etc.) and conflicting approaches can lead to confusion, which can cause services to be less effective. This can sometimes be described as conflict, and it delays progress. In this class, there will be discussion around what happens to us in situations where others may see things differently and utilize strategies to build a worker’s confidence. These strategies will also allow attendees to work toward congruence when those situations arise.
Diverse teams have multiple perspectives. Workers will need to be able to use an equitable and trauma-informed approach when building a coalition. Whether working with property management to secure housing or grass roots organizing, identifying shared values is essential for inclusion and partnership. Knowledge and regular practice of these skills can help continually refine these relationships, and gain insight and understanding.
Review tools to discern one’s own feelings and intentions when in situations that involve various partners and perspectives
Review tools to build understanding and empathy when engaging with various partners
Review engagement strategies that align with collaboration and coalition building approaches
Practice communication strategies in real life scenarios
MN Board of Social Work
2.0 CEUs (CEP-275)
MN Board of Nursing
This activity has been designed to meet the Minnesota Board of Nursing continuing education requirements. However, the nurse is responsible for determining whether this activity meets the requirements for acceptable continuing education.